The “North Star” Client Retention Metric You Might Not Give Enough Attention

Nine percent: That’s the industry average for monthly client churn according to data released by the popular client management software company PushPress.  As for CrossFit-specific gyms, that number sits at 7.63 percent, meaning the average gym with 100 members loses between seven and eight members each month. Ok, so why does this matter? Harshly put, […]